Privacy Policy
Last updated: 3 July 2026 · Governing law: India (IT Act 2000 and DPDP Act 2023)
1. What we collect
Account information: email address and name via Clerk (our authentication provider).
Your photographs: uploaded to Cloudflare R2 storage. Used only to provide the service.
Classification data: technical and creative analysis results stored in our database (Neon/PostgreSQL).
Usage data: page views and feature usage via PostHog, EU-hosted (activated at launch). No advertising use.
Payment data: processed by Razorpay. We do not store card numbers.
Email logs: transactional emails sent via Postmark (delivery receipts only).
2. How we use it
We use your data to operate the service, send you reports and notifications you have requested, and improve our classification models (only with your opt-in consent via the corpus programme — see Terms §7).
3. Who we share it with
We do not sell your data. We share data only with the service providers listed above (Clerk, Cloudflare R2, Neon, PostHog, Razorpay, Postmark) — solely to operate the service.
4. Data retention
Your account and library: retained until you request deletion.
Corpus entries (if opted in): deleted within 30 days of consent withdrawal.
Email logs: retained for 90 days.
Payment records: retained as required by Indian tax law (typically 7 years).
5. Your rights
You may request access to, correction of, or deletion of your personal data by writing to [email protected]. We will respond within 30 days.
6. Cookies
We use a session cookie for authentication and a first-party analytics cookie (PostHog). We do not use advertising cookies.
7. Security
Data is encrypted in transit (TLS) and at rest. Access to production data is restricted to authorised personnel.
8. Children
Framerate is not directed at anyone under 18. We do not knowingly collect data from minors.
9. Grievance Officer
In accordance with the Information Technology Act 2000 and applicable rules, the Grievance Officer for Framerate is: Sanjana Dasgupta · [email protected] · We will acknowledge grievances within 48 hours and resolve them within 30 days.